Reporting on FIM SSPR

If you have installed FIM Self Service Password Reset (SSPR), chances are that management will want to know what sort of return they are getting on their investment. One way to determine ROI on FIM SSPR is to look at the number of phone calls the Help Desk receives for password resets before and after its deployment. However, management will likely want more concrete evidence that it’s the deployment of SSPR that is lowering the number of calls. In this blog Continue reading Reporting on FIM SSPR